Refund policy

Bookings and Deposits

All deposits are non-refundable unless exceptional circumstances apply, which will be considered on an individual basis. If you need to cancel or reschedule a booking, please contact us as soon as possible.

Product Returns

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

If your order arrives damaged or faulty, please contact us promptly with details and photographs of any damaged items so we can arrange an appropriate resolution. You will be entitled to a full refund or replacement, and we will also refund the delivery charge for sending the item to you and any cost you incur returning it. Please return the damaged product as soon as possible and obtain a proof of postage.

Changed your mind?

You have the right to cancel your order within 14 days of receiving it. Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals intact. Unless the goods are faulty, you will need to arrange and pay for the cost of returning them to us, so please obtain a proof of postage.

We will refund the price you paid for the goods, including the standard delivery charge (but not the extra cost of any premium delivery option you chose), within 14 days of receiving your returned goods.

You can also cancel your order at any time before it has been sent. Most orders are sent within 2 to 3 working days.

How to contact us

To cancel an order, return a product or report a damaged item, please call us on 07552 127427 or email louiserhythmofbeauty@gmail.com with your name, address and order reference number.

This does not affect your statutory rights.

We want every experience with Rhythm of Beauty to be held with care, respect and understanding.